HIKVISION – FREQUENTLY ASKED QUESTION


• How to Modify Camera’s Name

• The Problem of Camera power Supply

• What is the Transmit distance of Wireless Camera

• Why does the DVR not save the live view layout after rebooting

• how to add and Connect the IP Cameras

• Is it possible to connect a HIKVISION IPC to third-party NVR? Or a HIKVISION NVR to a third-party IPC

• What is ONVIF

• What is H.264+

• Where can i download the app for HIK-CONNECT

• How to deal with error’s recording files not found

• How to deal with error’s failed to watch playback


DAHUA – FREQUENTLY ASKED QUESTION

• NVR Will not Boot.

• System is unable to detect hard drive

• NVR cannot Control PTZ

• Network Connection is not stable.

• Cannot playback the downloaded file.

• Record storage period is not enough.

• After I set the NVR Resolution as 1080p. Monitor cannot display.

• I use the VGA Monitor. If i use the Multiple-windows mode, I see the Video from the main stream or the sub stream.

• My IP Camera is offline from time to time.

• I can use “Ping” to test that the IPC is on line after upgrade, but fail to log in.

• It display ” Resources are limited, failed to open video” After i log in the IPC.

• IR Effect is Bad.

• Cross stripe or diagonal stripe appears in the image of IPC.

• I forgot the Device IP.

• I failed to play the downloaded audio and video files.


AVTECH – FREQUENTLY ASK QUESTION

• What’s the difference between “Video Drive” (VD) and ” Direct Drive” (DD)

• What’s the difference between ” Manual Iris” and “Auto Iris”

• What is “Flickless”

• What is “Automatic White Balance” (ATW)

• What is Auto Gain Control (AGC)

• Why doesmy DVR show ” Disc Full” but the DVR-R Disc still have space.

• Why does my DVR show HDD Full with the usage of only 100GB, but the HDD total capacity is 250GB

• Why can’t my USB flash drive be detected

• Is it Possible to access Video Data on DVR Hard Disk from your PC.


ZKTECO – FREQUENTLY ASKED QUESTION

• How to connect the device with the Zktime.net Software

• Can we set a cetain time to download the logs, and then delete the logs in the device automatically instead of deleting manually.

• Can we set whether the work code must be entered when the employee verifies? And how to transfer the work codes from one device to another

• If I have used the usb client function on the device, then can I use the wifi function

• Customer enroll 3297 fingerprint in Alg 9.0,every time when they verify fingerprint, the device will ask for user ID.

• How to cancel the event records in the inbio

• Inbio+FR1200,can FR1200 be used to register users

• The number 7 is used to restore to the factory setting, which kind of data will be initialed? Including the parameters setting

• Which reader of the inbio controls which door

• What is dry mode and wet mode

HYE HEAD OFFICE

HYE Enterprises Corp.
Room 301, 535 Florentino Torres St, Sta Cruz, Manila
Hotline: (02) 313-8702 / 488-0164
Mobile: 0917-5399328 / 0925-8328330
Email: info@hye.com.ph


Technical Support :
Monday - Saturday (9:00AM - 6:00PM)
0922-2581701


RMA Support :
Monday - Saturday (9:00AM - 6:00PM)
09553676758

HYE MANILA BRANCH

HYE F.Torres St
#535 Florentino Torres St, Sta Cruz, Manila
Hotline: (02) 313-9791
Mobile: 0917-7127116
Email: hye.ftorres@hye.com.ph


HYE Gonzalo St
#535 Florentino Torres St, Sta Cruz, Manila
Hotline: (02) 313-9791
Mobile: 0917-7127116
Email: hye.ftorres@hye.com.ph


HYE QQ MALL
#725 Quezon Blvd, Zome 030 Brgy. 308 Quiapo Manila
Hotline: (02) 712-1653
Mobile: 0933-5000851 |0917-7085307 | 0956-0514111
Email: christian.hye@yahoo.com

HYE PROVINCIAL BRANCH

HYE Cebu -Unit A5, NDI Commercial Complex, AS Fortuna St
Mandaue City 6014
Cell#: 09177020142


HYE Davao
Address : #27E GB CAM BLDG. MONTEVERDE AVENUE
CORNER ALVAREZ ST.,DAVAO CITY
Email: hyedavao@hye.com.ph
Tel. #: (082)221-2789 | (082)224-1668
Mobile: 0917-7027917 | 0932-2448030

 


HYE Legazpi Albay - 51 Balintawak St. Brgy. 7 Bano Old Albay Legazpi City
Cell# : 0917 711 4397


HYE Cagayan de Oro
Address : Julio Pacana St., Cagayan de Oro City.
Cell# 0909-4520777

 


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